Automatic Tickets Email doesn't work !!!

[Bruno Deschenes]

Hi,

I’m having trouble with the plugin Event Tickets Plus !

When people purchase tickets of my event, they never receive the confirmation email with the QR code ( tickets for “check-in” ).

I really would like to know why it doesn’t send the tickets and how I can fix that !

I also need to know how can I create and send back the Code QR tickets ?!

Please help quickly !

Bruno

[Geoff B.]

Good evening Bruno and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent on your site. Yikes!
I would love to help you with this topic.

The tickets are normally sent based on the settings in place at the bottom of the Events -> Settings -> Tickets screen. Most specifically, they are triggered by the order status of your choice.

If that still does not work for some reason, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool. This typically cures the problem.

As for re-sending the tickets, you can do so by going in the WooCommerce order and clicking on the Actions menu.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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