Autocomplete ticket orders option, completes all WooCommerce product orders

[James]

Hi,

I would like ticket QR codes to be sent right away after purchase but it looks like the “Try to set the status of new ticket order to “complete” automatically” is checked, it actually auto completes all of our regular products in WooCommerce.

I would like the QR code to get emailed right after purchase without having to manually check it to Complete. Is this possible? If the ticket order is left in processing will it change to Complete after so long? Thanks!

[Josh]

Hey James,

Thanks for reaching out to us!

To clarify, when selecting the “Try to set the status of new ticket order to “complete” automatically” in our settings, it is causing all orders via WooCommerce to become complete even if a transaction failed or if you were using Check Payments or COD and the customer payment hasn’t been completed?

As for the other part of the question, the order status won’t automatically change without that setting. The order would need to be completed via the associated payment processor and a successful transaction or the order will need to be manually completed, indicating that the user has paid for their ticket.

Let me know if this helps.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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