Auto-Complete Order bypasses the payment gateway

[Chintan]

Hi,
We’ve created an conference tickets website using your plugin. Can we automatically set tickets orders under processing to completed orders since only payment gateway is the option for payment?
We tries using the “complete” automatically checkbox under the tickets tab of Event Settings. But its of no use. What this step did was it generated a final ticket even without having recieved the payment (completely bypassing the payment gateway).
Kindly suggest a way such that final ticket emails are auto-generated after receipt of payment through payment gateway.

[Geoff]

Hi Chintan,

I believe this is more a question about the capabilities and settings for the e-commerce plugin you are using. Event Tickets Plus will only send a ticket once the e-commerce plugin processes an order and it is fully considered Completed. In other words, Event Tickets Plus does not look for whether or not you actually received money for the transaction because it relies on the e-commerce plugin to say you did.

It sounds like you were able to find the e-commerce plugin setting that auto-completes your orders. That’s great but, if it is preventing your payment gateway from accepting money, then I would suggest reaching out to the e-commerce plugin support to spot why that’s happening and how to resolve it.

Sorry I do not have a solution for you here, but I hope this at least helps get you pointed in the right direction for getting one.

Thanks,
Geoff

[Chintan]

Thanks for your reply. That’s a fair response.

[Geoff]

You bet and thanks for following up, @Chintan. Sorry again I didn’t have a more concrete answer but definitely let us know if any follow-up questions come up as a result of digging into this further with the e-commerce plugin support and we’d be happy to help as best we can.

Cheers,
Geoff

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