attendees with completed orders not showing up on attendee list

[tommyacquario]

hi, any known issues with this? i had two distinct names not show up on attendee list even though payment was completed…

[Kelly]

Hi, tommyacquario. Great question!

Usually this is because the order is still marked as “Processing” in the WooCommerce Orders list. Once you mark the order as “Complete”, they should definitely show up.

Would you mind checking that out and letting me know if that might be the issue?

Thanks, and happy holidays! 🙂

[tommyacquario]

thanks! i use the plugin so that process is automated…

[Kelly]

Hi, tommyacquario. Were you able to get to the bottom of this? Is there anything else we can do to help?

Happy new year!

[tommyacquario]

can’t figure it out…

[Kelly]

Hi, tommyacquario. We’re happy to help. Would you mind restating your issue? Thanks!

[paulpetch]

Is it a recurring ticket tommyacquario? If so its not supported by the plugin. You have to manually guess what has been purchased. Also your customers will get a confirmation with the first recurring date for that event. Great eh!

[Kelly]

Hi, Paul. As you are well aware, recurring events are not supported by any of our ticketing plugins and we clearly state this on the product page.

Please refrain from making comments like this on unrelated forum threads. Thank you.

[Rob]

Hey Paul, I’m concerned that you’re verging on a level of discourse that is unwelcome here on the forums. I’d like to reiterate that we do have standards regarding the tone here on the forums – and comments like your last one, which for some reason appear to knock the plugin for working as it’s advertised, do little in terms of providing constructive feedback.

Thanks for being more respectful going forward!

[Author]

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