Attendees not able to edit their information.

[franworks]

I have a few attendees who need to update name spellings and swap one attendee for another but the form fields to enable editing do not render.

[Jennifer]

Hello,

This is unfortunately a known issue that we are working on getting resolved. In the meantime, we do have a workaround.

Following the instructions in our themer’s guide, you can do a template override of the orders-edit-meta.php template found at wp-content/plugins/event-tickets-plus/src/views/tickets-plus. You’ll want to paste this code into your copy.

I’m sorry for the inconvenience, but I hope this helps get things up and running until we can release a fix. I linked this thread to our internal ticket for this issue –  as soon as we have an update, we’ll let you know here.

Thanks,

Jennifer

[Jaime Marchwinski]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release —> https://theeventscalendar.com/maintenance-release-week-25-march-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts