Attendees Editing Additional Information

[humancode]

Hi,

I made a few attendee information fields (Name, Company). I was under the impression if after the attendee purchased their tickets they would be able to edit those fields? When I go to that screen, I only see the price and order and “Attendee 1” “Attendee 2” ..etc

As well. I was wondering if the admin had the ability to edit those same fields too or is that not possible?

Let me know if you need any further information too.

[humancode]

This reply is private.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you have encountered with attendee data edition.
I would love to help you with this topic.

I was under the impression if after the attendee purchased their tickets they would be able to edit those fields?

Normally, as long as you are “logged-in” with the same user that purchased the ticket, you should be able to edit those fields.

You could use a “User switching” plugin to test that out on your website.

As well. I was wondering if the admin had the ability to edit those same fields too or is that not possible?

Not through the same interface as customers (unless you are using a “User switching” plugin).

However, we do have a plugin to edit the data from the admin area: https://theeventscalendar.com/support/forums/topic/how-can-admin-updatechange-ticket-information-for-anonymous-customer/#post-1357096

Unfortunately that plugin needs to be updated following our recent complete revamp of Event Tickets and Event Tickets Plus.

You will be notified as soon as the new version is out.

In the meantime, you could get this to work by downgrading both Event Tickets and Event Tickets Plus to versions 4.5.7 and 4.5.6 respectively.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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