Attendees details nor being saved

[Juan Camilo]

when a user purchases a ticket the system ask him for additional details but they are not saved and they are not visible from the Attendees list however if the user logs in and goes to his ticket and fill the details again, they are saved this time and inmediatly appear on the list page

[Victor]

Hi Juan!

Thanks for reaching out to us! I am really sorry your are having this issue!

Unfortunately, this is a known issue and the team is already working to fix it as soon as they can.

As you said, the info is saving if the user edits the fields through his tickets page.

The only workaround at the moment is to downgrade Event Tickets Plus to 4.4.1. Here’s a guide on how to accomplish this > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

I will change this thread status to “Pending fix” and link it to the bug report so we will let you know as soon as a bug fix is released.

Best!

Victor

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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