Attendee & Order Links Go White Screen

[teamrazo]

I have been using the plugin for some time on a couple different sites, all in all it works very well. I do run into issues when I sell a lot of tickets for an event. I try to view the Attendee and Order information on the event and get a white screen. No browser error message or any other message for that matter.

We are growing and will need a solution to sell up to 60K tickets for one event. So I was wondering if this was a common issue and if there was a way to resolve it. I have loaded my site onto a dedicated server with 8Gb ram and a lot of power. However I am still running into the issue so I don’t think it is a memory or server related issue.

Screen Shots
http://screencast.com/t/SXSsAqvv
http://screencast.com/t/SeFkvbZlGqY

Please advise ~

Thank you, JRz

[Geoff B.]

Good afternoon Jesse and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the attendee order screen going blank on you. Yikes!
I would love to help you with this topic.

I do run into issues when I sell a lot of tickets for an event. I try to view the Attendee and Order information on the event and get a white screen. So I was wondering if this was a common issue and if there was a way to resolve it.

To the best of my knowledge, this is not a common issue.

However, you do make a valid point, with high volumes, the need for a properly tuned sever is absolutely necessary.

With that in mind, from your system info, it looks like your PHP max execution time is set to 0.
The first thing I would recommend is to setting this up to at least 300 (if not more).

Let me know how that goes.

Best regards,
Geoff B.

[Brook]

Howdy JRz,

Geoff brought this thread to my attention, since performance and scaling is one of my focuses here.

We are growing and will need a solution to sell up to 60K tickets for one event.

That is a lot of tickets! I wish to be up front about two things:

1. We are working on making our plugins scale better, but are not even close to finished in this endeavor. It will take more time as we gradually roll out improvements.
2. I am not aware of any purely WordPress solution that scales well to your needs. If I knew of one, even from our competition, I would gladly recommend it. That said our Eventbrite Tickets plugin can help, because you can use Eventbrite’s app and checkin process. A lot of the heavy lifting is handled by Eventbrite’s servers, and thus they charge you some fees. But their ticketing and checkin process is designed to handle large events, and with that plugin it can tie everything into your current calendar. This isn’t a pure WordPress solution, but it might be what you’re looking for.

One upcoming feature we are building that will help immensely with your current issue, is paging for the attendee list page. Since it currently tries to show every attendee for the event, that can result in a lot of queries when you have 1000 attendees, especially 60k! Even a powerful server like yours is going to take a long time to process that, and might timeout depending on the settings.

As far as solutions go, I think these are your basic options:

• Investigate Eventbrite and Eventbrite Tickets and see if that would satisfy your needs.
• Hire a website developer skilled with performance to take a look at your site. Likely they will be able to hack together some solutions for your specific bottle necks. It might not be pretty, but if they are only concerned with making certain features work for you and have direct access to your server and its logs, often this is possible.
• Wait on us to keep improving the current Event Tickets Plus plugin.  If you be interested in working directly with us, I would like to talk to our strategist and see if he is still on the lookout for site owners that are having trouble scaling. If so we could work with you more directly, and give you a bit of inside track on these features. But, building this sort of improvement so that it works for every one of our users, and their various work flows, takes months. While this is probably the most appealing longterm route, in the short term it won’t help much. If you are interested let me know.

Does that all make sense?

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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