Attendee names on tickets

[tim]

Hello!

I see that this has been an issue for other users recently but there doesn’t appear to be a clear cut solution so far.

It’s very important for us to have each attendee name appear on each individual ticket. Currently, tickets are all emailed with just the purchaser name on each ticket, which will cause some confusion if many tickets are ordered at once. I want to minimise any chaos on the day of the event 🙂

I can see that you’ve directed another user to this page – https://theeventscalendar.com/knowledgebase/themers-guide/ but it really isn’t clear enough what I need to do. Which template do I edit for the emailed tickets, and what do I need to add?

Many thanks in advance!

[Andras]

Hey Tim,

Thanks for reaching out! Sorry you are having this issue. Indeed, you are not the only one. We are aware of the importance of this, we already have an internal ticket for the issue. I’ll add your thread to it to give it more push.

Meanwhile the only workaround is to downgrade to version 4.1 of the plugins. You can find these older versions under your Downloads in your account at theeventscalendar.com.

Let me know if you have any followup questions.

Cheers,
Andras

[Geoff]

Hey there, Tim!

We wanted to follow-up to let you know that we were able to patch this up in Event Tickets Plus 4.2.2, which is now available to download and install if you haven’t done so already.

Please do be sure to check out our release notes for a full overview of what’s new in the release and feel free to let us know if you run into this or any other issues after the update.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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