Attendee meta data not saved

[Timothy]

Hi,

I’d just like to him in and report that I experienced the same issue when a customer purchased 10 tickets. I was collected 6 fields of attendee information and purchasing up to 9 tickets worked fine, but when customers bought 10 tickets this attendee information was not saved.

Help with this issue would be greatly appreciated.

Thanks,

Tim

[Geoff B.]

Good evening Tim and welcome back!

Thank you for reaching out to us.

We are sorry to hear that you are also impacted by this glitch. We do apologize for the inconvenience.
I would love to help you with this topic.

As I wrote in the related thread, this is one of our top priorities right now.
Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when fix is released.

For the moment, my best (untested) workaround would be to downgrade to a previous version (avoiding Pro 4.2.2 at all costs).
It’s too early to tell if that will work, but I should have some news on that tomorrow.

Hang in there as we sort this out.

Best regards,

Geoff B.

[Geoff]

Hey there, just a heads up that we released Event Tickets and Event Tickets Plus 4.2.6 moments ago and it included a fix for this issue. Please do update when you have the chance and definitely let us know if you continue to have any issues at all.

Thanks so much for reporting this and for your patience while we worked on a fix.

Cheers!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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