Attendee List

[Christopher]

We updated to Event Tickets Plus version 4.1.2. When I create a new event, the “request information for each attendee during registration” works great. But if I edit an already existing ticket, and select “request information for each attendee during registration” (and Save Ticket and Update, of course), the event doesn’t ask for the attendee information when the tickets is purchased. Is there a way to make the request attendee feature work with pre-existing events?
Thanks

[Josh]

Hey Daniel,

Thanks for reaching out to us!

The attendee information should show on both new and existing tickets. As an initial step, can you check the edit screen on the older event and click to edit the existing ticket and verify that the additional information fields are showing on the ticket?

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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