Attendee Information Still not Saving

[Kunle]

Hello Support,

The attendee information is still not saving even with the newest release.

Please what can be done. It does not work for an event with a single ticket or even with an event with multiple tickets.

I also have another issue, after downgrading to 4.3.5 for the Event Ticket, Event Ticket Pro and Calendar , the attendee data saves properly. But after about 24 hours it automatically upgrades back to the latest version. How do I stop this automatic update as it is affect my seriously.

I need a solution ASAP

[Hunter]

Hello again!

Please review Configuring Automatic Background Updates for information on disabling automatic updates.

I had typed up a response stating I was unable to reproduce the behavior, but upon further inspection it looks like the attendee information is not saving properly, so I deleted that response to avoid creating confusion. Only after I visited the “My Tickets for This Event” page, filled in the ticket’s test fields and hit the “Update Tickets” button did the information display on the event’s Orders page.

With that said, I’m going to add this forum thread to the report we have open relating to your issue. Once I have a response from them I’d be happy to update you with that information. In the meantime, try downgrading until you reach the version that works again. Thanks and have a pleasant weekend ahead! Cheers 🙂

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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