Attendee information still missing

[Janice]

I have upgraded to latest version of Events Ticket Plus and it is still not capturing attendee data – even if only 1 ticket is purchased. I have downgraded back to Version 4.0 and the problem is rectified. The website is achpernsw.com.au – I have checked the Share sys info with you as requested in reply to previous thread (https://theeventscalendar.com/support/forums/users/janiceatkin/replies/#dl_post-1243423).

Cheers

Janice

[Hunter]

Hello 🙂

We have a bug logged resembling what you’ve described, so I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming release. I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information. As you’ve found, downgrading to version 4.4.1 is a temporary workaround. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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