Attendee information not saved

[Pekka]

I noticed there has been a period of time (before new woocommerce version) no attendee information has been saved with the tickets. There is no “view details” showing on attendee-list page for ~50 tickets.
1. Is there a possibility that attendee information is saved but not showed?
or
2. Can I send the attendees an address to ticket page where they could fill the missing information?

[Cliff]

Hi, Pekka. Sorry you’re experiencing this.

Unfortunately, no, we don’t have the functionality you mentioned in #2.

For #1, no…. it’s likely not there at all.

There was a long-outstanding issue that was just fixed by this week’s release of the latest version of Event Tickets Plus. The issue was that the Attendee Information fields would not display at all if the user did not have JavaScript enabled. Do you think this could have been the case? For example, if you sold 55 tickets total and 50 did not have the Attendee Information, that high of a percentage of the overall tickets wouldn’t match up to the percentage of users who might have JavaScript disabled (few but some).

Also, please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Please let me know your thoughts on this topic.

[digitaliway]

after updating with the javascript fix I still had a ticket sale with no attendee information submitted. This happened before wordpress 4.8 and I was current up to but not including https://theeventscalendar.com/maintenance-release-for-the-week-of-12th-june-2017/

see this thread: https://theeventscalendar.com/support/forums/topic/atendee-info-not-saving/

[Cliff]

Sorry to hear this. Could you please provide a link to the event where this happened?

[digitaliway]

This reply is private.

• This reply was modified 8 years, 9 months ago by digitaliway.

[Cliff]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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