Attendee information detail problems

[Jason]

Hello,

We are having problems with all fields populating properly after ticket registration.

Problem #1:
We aren’t getting field details from each ticket on our backend. This means we have little idea of the name or age (Since it’s a BBQ, we need to know approximate ages to gauge a proper amount of food.) of who is attending, and if they want any merchandise (Or if they DO want merchandise, what colors/sizes they want.).

Problem #2
Even those that we can see the details field, not all details are populating. This means we have no idea on the sizes some have requested, and since our quantities are limited, it’s difficult to gauge accurate numbers.

Being able to know the details from the details field is extremely important, that’s why we are requesting the information, obviously.

Having reverted to the default theme, I did not see any change in the behavior. Hoping we can figure this out as I’ve already deactivated the SEO plugin to get this working, which is really disappointing to do.

Thanks

[Andras]

Hello Jason and welcome to the forums!

I’m sorry you are experiencing this issue, and thanks for submitting your system information and a detailed description with screenshots. Much appreciated!

I see you tried with the default theme. Did you also test with having all plugins – except for the Modern Tribe ones – deactivated? The later could help eliminate any plugin conflicts.

Also please note, we have just released a new version of our plugins, it would be recommended to upgrade to the latest.

Does this issue occur with other or newly created RSVP tickets as well?

Cheers,
Andras

[Jason]

The names aren’t showing on the tickets now… Only the main name, not all attendees. We need each person to have their name on the ticket. Our event is tomorrow. Hoping for quick service as we have paid for this service. Thanks

[Andras]

Hello again Jason,

I’m sorry to hear you are experiencing more problems after the update. I will investigate the additional fields behavior and will get back to you if I find something.

Meanwhile can you confirm you did also test with having all plugins – except for the Modern Tribe ones – deactivated, and the issue still exists?

Thanks,
Andras

[Geoff]

Hey there,

We wanted to follow-up to let you know that we were able to patch this up in Event Tickets Plus 4.2.2, which is now available to download and install if you haven’t done so already.

Please do be sure to check out our release notes for a full overview of what’s new in the release and feel free to let us know if you run into this or any other issues after the update.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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