Attendee Information – additional information collection not working

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  • October 30, 2016 at 3:09 pm #1185103
    David
    Participant

    Hi,

    I have opted to request more information from the attendees.. I would like them to click a checkbox to agree Terms & Conditions..

    The options display when they are purchasing the tickets but the ‘I agree’ or ‘I disagree’ options do not have a checkbox next to them for the customer to select..

    Please see the attached screenshots…

    October 31, 2016 at 2:29 pm #1185489
    Cliff
    Member

    Hi David.

    Thanks for your detailed question.

    Might they be hidden via CSS? Or do you have any theme overrides in place?

    If you provide a link to an event on your site that has these tickets, I’d be able to look into the page’s source for you to dig a little deeper.

    October 31, 2016 at 2:33 pm #1185492
    David
    Participant

    This reply is private.

    October 31, 2016 at 3:43 pm #1185529
    Cliff
    Member

    This reply is private.

    October 31, 2016 at 3:46 pm #1185530
    David
    Participant

    This reply is private.

    November 1, 2016 at 2:59 pm #1186034
    Cliff
    Member

    This reply is private.

    November 23, 2016 at 8:35 am #1196536
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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