Attendee export issue

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  • February 21, 2018 at 6:53 am #1459742
    bob
    Participant

    Hi

    We’re in our second year of issuing an event with tickets using event ticket plus. As part of the process we scan the QR codes to validate the guests – to do so we run the attendee export but currently on requesting the export the site crashes with the following error message

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
    Apache/2.4.10 (Debian)

    This requires a full reboot of the hosting to get things up and running – any thoughts why and more importantly need to fix as we can’t scan the tickets without the data.

    Thanks in advance

    February 22, 2018 at 11:21 am #1461248
    Patricia
    Member

    Hey Michael,

    Thank you for reaching out to us! I’m sorry to hear that you are having problems to export your attendees list. Let me help you to solve this!

    To get started, please temporarily enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while exporting your attendees. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

    The information in this log will help us to narrow down the cause of issue.

    Thanks!

    Patricia

    February 23, 2018 at 1:44 am #1461767
    bob
    Participant

    OK. Will do and will let you know when ready

    Thanks

    February 23, 2018 at 4:12 pm #1462502
    Patricia
    Member

    Ok Michael, thanks! Let me know if you have any other questions in the meantime and have a great weekend!

    February 26, 2018 at 9:39 am #1463935
    bob
    Participant

    HI

    Everything is now in place for you to have a look – sorry for the delay

    February 26, 2018 at 8:40 pm #1464496
    Patricia
    Member

    Hey Bob,

    Thanks for the update! Can you please try to export your attendees one more time and send us a copy of your debug.log file in /wp-content after that?

    Thanks!

    Patricia

    February 27, 2018 at 3:00 am #1464596
    bob
    Participant

    OK, just waiting for client approval just in case it has a ‘wobble’

    February 27, 2018 at 6:22 pm #1465460
    Patricia
    Member

    Hi Bob,

    OK thanks! If you have other questions in the meantime please let me know.

    February 28, 2018 at 7:39 am #1465902
    bob
    Participant

    All seems to be sorted – thanks for your attention

    February 28, 2018 at 1:54 pm #1466505
    Patricia
    Member

    Awesome! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

    Cheers,

    Patricia

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