Attendee Data Editor not working properly

[Sarah Whittaker]

I’ve installed version 1.1 of the Attendee Data Editor plugin, but when I click on “edit details” on any attendee, I receive the a blank screen with a save button in the top left. I’m not able to edit the attendee name or e-mail at all. I’m unable to deactivate and remove the plugin either because it’s active on the site. Is there an updated version I’m unaware of?

[Geoff B.]

Good evening Sarah and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the trouble you have run into while trying to use the Attendee data editor plugin. I would love to help you with this topic.

What is going on is that the plugin needs to be updated following our recent complete revamp of Event Tickets and Event Tickets Plus.

You will be notified as soon as the new version is out.

In the meantime, you could get this to work by downgrading both Event Tickets and Event Tickets Plus to versions 4.5.7 and 4.5.6 respectively.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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