Arrow Size for Ticket QTY + Customizing Event Confirm Email + Mobile Check-In

[Corey]

Hi There,

I had a couple of questions that I was having trouble finding on the forums:

1. Is there anyway to increase the size of the arrows for the event ticket quantities? Right now, they’re extremely small, so either increasing the size or changing the number field to a dropdown menu would be preferred. On that note, is there any way to increase the size of the text in the body of each event?

2. Is there anyway to easily customize the confirmation email for events? Let’s say that for Event X, there are certain details that should only be communicated to a user once they have actually purchased a ticket — having this language live on the event confirmation email would be preferred.

3. Is there any user-friendly mobile check-in feature provided by Modern Tribe? Ideally, it would mimic Eventbrite Neon in the fact that I can pull up any event, see the guest list, and check people in. If PDF is the only way, do you have any thoughts on best practices to better streamline the process? I’ll be eventually using Community Tickets, and it will be crucial for the event creators to quickly and easily access their guest lists.

Thanks, and sorry for all of the questions!
Corey

[George]

Hey Corey,

Thanks for reaching out!

We unfortunately cannot help with customizing things—please read this page for more information → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/.

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So, for question #1, yes, you can change anything on your site but you would have to write custom CSS to achieve the desired design on your site (or hire someone to write the code for you). If you know a bit of CSS yourself and/or like to tinker, check out a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They have “Inspector” tools that let you zoom right over the element whose styles you want to change, which is extremely handy.

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For question #2, unfortunately you can only customize the emails using the principles outlined in our themer’s guide → https://theeventscalendar.com/knowledgebase/themers-guide/. So, more custom coding required. 🙁 Get a code editor like Sublime Text, check out the themer’s guide to learn how to customize emails and other templates, and tinker away.

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Finally, in regards to question #3, our ticketing plugins have the check-in features available on the Attendees List screens in your admin for the events. These offer a click-button checkin and the QR Code scanning features. These are the only non-PDF/non-print check-in tools.

Check out this page to learn more → https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Cheers!
George

[Corey]

Thank you George, your responses were extremely helpful!

#1 – As someone who cannot code, the CSS developer tool you pointed out is a life saver!
#2 – Ah, I will investigate this, hopefully it’s not too cumbersome
#3 – I will take a look — ideally, Modern Tribe will create something like Eventbrite Neon in the future, which is incredibly user friendly

One last question for now 🙂 – Is it possible to send emails/notifications to all customers attending a particular event? Or do I have to copy/paste their email addresses and send using another system?

Thanks!
Corey

[Corey]

Also, some more questions (sorry!)

1. Is there a way to change “out of stock” for tickets to “sold out”? Or does that also require some coding?

2. While users who purchase a ticket to a paid event are sent a confirmation email, and get the event sent to their ‘my account’ page, can the same be done for RSVPs?

3. For the MT filter bar, can ‘the’ be excluded from being included in the filter? Events starting with ‘the’ are showing up first on the list, which doesn’t quite work with many events.

Thanks!
Corey

[George]

Hi Corey, I will address your other questions as follows:

One last question for now 🙂 – Is it possible to send emails/notifications to all customers attending a particular event? Or do I have to copy/paste their email addresses and send using another system?

There is unfortunately way to send emails other than the default system emails that are auto-sent like the “thanks for your order!” emails. To send marketing emails and other contact, yes, another system must be used.

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1. Is there a way to change “out of stock” for tickets to “sold out”? Or does that also require some coding?

Custom coding is indeed required. 🙁 The file where this is located is here:

event-tickets-plus/src/views/wootickets/tickets.php

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2. While users who purchase a ticket to a paid event are sent a confirmation email, and get the event sent to their ‘my account’ page, can the same be done for RSVPs?

No, there is unfortunately no out-of-the-box support for doing this for RSVPs. Sorry to disappoint! 🙁

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3. For the MT filter bar, can ‘the’ be excluded from being included in the filter? Events starting with ‘the’ are showing up first on the list, which doesn’t quite work with many events.

This is, again, unfortunately not possible unless you get down-and-dirty in the code and restructure the basic filtering of events. The alphabetization is taken literally, so you could tweak the code to do this (which is a complex customization, unfortunately) or literally remove “The” from the titles. 🙁

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Sorry to disappoint on a few fronts here!

Cheers,
George

[Corey]

No worries, thank you for your prompt response on my questions!

[George]

Best of luck with your project! 🙂
George

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