Are electronic payments auto completed while check/COD put on-hold status?

[Sue Hooker]

I have noticed that pay by check orders are placed on hold (This is what I want).

I am just wondering if when you place an order with electronic payment such as paypal or stripe if the order is completed automatically? (This is also the desired behavior)

Thanks!
Pierre

[Hunter]

Hey Pierre,

Welcome to our support forums and thank you for choosing Event Tickets Plus! After some testing to make sure I’m providing correct information, let me try and break down how it works…

If you have the ‘Try to set the status of new ticket orders to “complete” automatically’ box checked under Events > Settings > Tickets (see screenshot below), WooCommerce will mark every order as ‘Complete’ – whether it be an electronic payment or via a written check.

If you don’t have the ‘Try to set the status of new ticket orders to “complete” automatically’ box checked, electronic payment orders will be marked as ‘Pending Payment’ status until you manually confirm the payment through WooCommerce and check payments will be marked as ‘On Hold’.

I hope this clarifies how the plugin works and if you feel it needs any improvements, our ears are to the ground over at our UserVoice Feature Ideas page. Let me know if you have any questions or comments and have a great evening. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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