API key input not under profile settings.

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #960606
    NAWBO
    Participant

    Hi,
    I have followed every step to set up the eventbrite ticket plugin. However there is one step that is missing and will not allow me to import events from eventbrite. When I go to my user profile there is no option to enter the API key. What do I need to do?

    Thanks

    #960626
    Brian
    Keymaster

    Hi,

    Sorry for the issues you are having. I can help out.

    We have changed to the new Eventbrite API and it uses a different process so the API key is no longer in your profile.

    Please update or verify you are running Eventbrite 3.9.4 and follow this new guide to setting it up:

    https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/

    Let me know if you run into trouble with that.

    Thanks

    #960634
    NAWBO
    Participant

    Ok I followed the steps in that video exactly and I even had success gaining access to eventbrite. But when I still go into import:Eventbrite it says “We were unable to import your Eventbrite event. Please verify the event id and try again.” The event is https://www.eventbrite.com/myevent?eid=13803190715 and I entered the numbers at the end like it says. I am lost. Please help.

    #960693
    Brian
    Keymaster

    Hi,

    I can help out.

    I tried to visit that event at Eventbrite and it said it is private.

    Can you confirm that is a public event, only public events are accessible to import.

    Thanks

    #960907
    NAWBO
    Participant

    Yes it is set to public. All of the events in our account are set to public.

    #960927
    Brian
    Keymaster

    Ok that link you provided is the private link for the event in your account so that was my confusion.

    Using the public link:

    https://www.eventbrite.com/e/nawbo-slc-quarterly-workshop-wbrook-lyons-hosted-by-wells-fargo-tickets-13803190715

    I was able to get the ID:

    13803190715

    And it imported on my site.

    If you try just that ID does it still not import?

    #960948
    NAWBO
    Participant

    Ok well I have no idea what is going on. I do try just the ID numbers and it does not work. Either way we have decided to go with the woocommerce plugin instead. Thank you for your help.

    #961000
    Brian
    Keymaster

    Ok.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

Viewing 8 posts - 1 through 8 (of 8 total)
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