Allow only one ticket

[skysoclear]

How do I let a user only buy one ticket? At the moment, they can add 10, 20, 30 tickets. Saying “only allow one ticket” in WooCommerce doesn’t seem to work.

Does Events Calendar Pro help with this?

Ideas?

[Josh]

Hello skysoclear,

Thanks for reaching out to us!

I did some testing and after creating a new ticket within an event, I went back to the WooCommerce product for that ticket and selected to have that ticket sold individually (https://cloudup.com/caC3Wh8D5gx) I imagine this is the same process you took?

I tested the sale and you’re right, the ticket can be sold more than once even with that limitation set.

I’ll pass this along to our developers for review. However, I’m not sure how much of this could potentially be an issue with our plugin. At the end of the line, the ticket is a WooCommerce product, the sale limitation is a WooCommerce setting, and it is the WooCommerce checkout that is allowing it to be purchased multiple times.

I’m sorry for the inconvenience but I’ll do some research and see if I can get you some more information.

Thanks!

[skysoclear]

Thanks for looking into this.

WooCommerce on its own behaves as it should. You click to add to cart.

thanks, Ross

[Josh]

Hello skysoclear,

Thanks for following up with us.

I’ve created an internal ticket for this issue and we’ll be looking into a resolution for this inventory control issue in an upcoming release.

I’ll go ahead and close this ticket. We’ll continue to update you here on the status of the issue as we make progress.

If you have any further questions please don’t hesitate to open a new ticket.

Thanks!

[Leah]

Hi there,

I wanted to post here and update you. Although we weren’t able to get a fix for the issue your reported into our upcoming 3.9 release, it is still on our list to get corrected. Thank you for reporting the problem, and for your patience and support while we get a solid fix in place. We’ll update you when a solution is ready to go.

Best,
Leah

[Leah]

Hi there,

Thank you for your support and patience while we worked on this issue. We are happy announce that we have incorporated a fix into our upcoming 3.10 release. Keep an eye out for a release announcement on our site and for updates available on your WordPress dashboard.

While we have thoroughly tested this release and are confident of its quality, it is impossible to account for every edge case in the wide world of WordPress. If you run into trouble with the new version or you don’t see your reported issue corrected, please start a new thread and we will be happy to work with you.

Thanks again for your patience here. We’re excited to get this version out the door and into your hands!

Best,
The Events Calendar Team

[Author]

Posts