All successful orders not showing up in attendees list

[Michael]

I’ve just noticed an issue and I can’t figure out what’s causing it.

It’s the same issue as the one reported below by Gary.

Customer A successful order marked as completed: Details are in attendees list.
Customer B successful order marked as completed: Details are NOT in attendees list.
Customer C successful order marked as completed: Details are in attendees list.
Customer D successful order marked as completed: Details are in attendees list.

Cheers,

Michael

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/all-successful-orders-not-showing-up-in-attendees-list/

[Jennifer]

Hi Michael,

I’m sorry to hear that you’re running into this issue as well. So far, we have not been able to reproduce it in a testing environment. Could you check and see if the missing attendees occurred on the same date and ticket, or is the issue spread across multiple dates and tickets?

Can you take a look through the orders for the missing attendees and see if you can find any similarities between them? If you could send me a screenshot of an order where this occurred, that would be helpful as well.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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