All events marked as SOLD OUT (100% Full in admin) even if below capacity

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  • Author
    Posts
  • #1384798
    Maralynn
    Participant

    Hi, I have a live site that is having problems with all events being marked as SOLD OUT even if they are well below capacity or marked as unlimited capacity.

    I’ve cloned the site to a dev environment, disabled all plugins except Event Calendar, Event Cal Pro, Event Tickets, and Event Tickets Plus. Everything is up-to-date, theme is set to twenty-fourteen.

    #1384804
    Maralynn
    Participant

    This reply is private.

    #1384864
    Maralynn
    Participant

    This appears to be resolved. Looks like the RSVP Sale Start and End Date were set to a very small window on the event date. I’m not sure how this happened since the effected events were receiving RSVPs just fine up until the most recent update, but once we reset the sale date range, everything went back to working as expected.

    #1386091
    Geoff B.
    Member

    Good evening Maralynn and welcome back!

    Thank you for reaching out to us.

    Major kudos for singlehandedly fixing this issue!

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great weekend!

    Geoff B.

Viewing 4 posts - 1 through 4 (of 4 total)
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