Ajax error not updating attendees.

[Colt]

Using the events calandar, ticket, and woocommerce plugin, “Attendees” utility menu button shows up under the “Events” post listing whenever you hover over the event itself. When I click the link, I’m taken to a wp-admin panel with no content, just menu and notifications. I inspected and saw the ajax error you see in the graphic below. I believe it broke when I updated the plugin set. Any help would be awesome!

[Colt]

I’ve searched around, and before anyone asks, I do have the mark all new orders as completed setting active.

[George]

Hey @Colt,

I’ve investigated this and unfortunately found the same result. It looks like we have a fatal error, which is reported as follows on my local site, for example:


Fatal error: Class 'Tribe__Tickets__Attendance' not found in /wp-content/plugins/the-events-calendar/vendor/tickets/src/admin-views/attendees.php on line 22


I have made a ticket for our developers to get on top this, and we will publish a fix as soon as possible. I do not have a specific ETA, unfortunately, but we’re actively working on a fix.

If you are interested in doing one additional step to confirm these findings, then I would recommend seeing if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here. So, if possible, you can make this change and then try viewing the same attendees list via that same link; do you find an error like the one I posted above? Copy and paste any errors you find into this thread.

(☝️ These steps are purely optional, of course!)

Sorry for the trouble here, @Colt. Stay tuned for a fix; I will update this thread whenever more information about this bug fix is available.

Sincerely,
Gerge

[Colt]

FRONT-END
Notice: /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/vendor/tickets/common/src/deprecated/Tribe__Events__Autoloader.php is deprecated since version 4.0! Use Tribe__Autoloader.php instead. in /nas/content/live/magnumtc/wp-includes/functions.php on line 3782

Notice: /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/vendor/tickets/src/deprecated/Tribe__Events__Tickets__Tickets.php is deprecated since version 4.0! Use Tribe__Tickets__Tickets instead. in /nas/content/live/magnumtc/wp-includes/functions.php on line 3782

Notice: /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/src/deprecated/Tribe__Events__PUE__Checker.php is deprecated since version 4.2! Use Tribe__Events__PUE__Checker instead. in /nas/content/live/magnumtc/wp-includes/functions.php on line 3782

ADMIN ATTENDEES PAGE
Notice: /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/vendor/tickets/common/src/deprecated/Tribe__Events__Autoloader.php is deprecated since version 4.0! Use Tribe__Autoloader.php instead. in /nas/content/live/magnumtc/wp-includes/functions.php on line 3782

Notice: /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/vendor/tickets/src/deprecated/Tribe__Events__Tickets__Tickets.php is deprecated since version 4.0! Use Tribe__Tickets__Tickets instead. in /nas/content/live/magnumtc/wp-includes/functions.php on line 3782

Notice: /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/src/deprecated/Tribe__Events__PUE__Checker.php is deprecated since version 4.2! Use Tribe__Events__PUE__Checker instead. in /nas/content/live/magnumtc/wp-includes/functions.php on line 3782

Notice: /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/vendor/tickets/src/deprecated/Tribe__Events__Tickets__Ticket_Object.php is deprecated since version 4.0! Use Tribe__Tickets__Ticket_Object instead. in /nas/content/live/magnumtc/wp-includes/functions.php on line 3782

Fatal error: Class ‘Tribe__Tickets__Attendance’ not found in /nas/content/live/magnumtc/wp-content/plugins/the-events-calendar/vendor/tickets/src/admin-views/attendees.php on line 22

I also have a myriad of server errors pertaining to this problem if you would like to post some of those as well.

[George]

Thank you for posting these errors, @Colt. I find the same ones and we are working on a fix here.

If your server errors are different from the ones above, please do post those!

Thank you,
George

[Colt]

They’re pretty much the same. I appreciate you working on this.

Right now we have someone looking up attendees by order in Woocommerce. (in case someone was looking for a type of workaround) But it’s pretty inconvenient for them considering the fast paced style of work they do.

If you have a temporary fix–until you get an update ready–please send it over and I will happily implement it.

[George]

I’m sorry for the trouble, @Colt. 🙁

I don’t have a temporary fix, but I would recommend upgrading to Event Tickets & Event Tickets Plus, which replace WooCommerce Tickets. (You have a premium license for Event Tickets Plus in your account already, for free, as a WooCommerce Tickets license-holder.)

We are still supporting WooCommerce Tickets until its last-purchased license is no longer valid, so i.e. at least another several months, but after that point it will be no longer supported or getting any updates.

You can learn more about transitioning to the new, improved Ticketing plugin replacements here → https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Thank you for your patience!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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