Aggregator still not working fine

[Elza van Swieten]

Hello,

Even after the lastest update with the fix for the aggregator it’s not working good.
The aggregator doesn’t bring in any updates from existing locations and I see errors all over.
Also when creatng a new location I receive errors and sometimes I need to try for 10 times to get through.
I will add some screenshots over this issues.

http://www.bigcityevents.net is not the only website. We have the same issue with another project: http://hotelsdenhaag.org/

[Elza van Swieten]

I needed some time realize it, but since the 29th september we did not receive on both websites any updates from our existing locations. this means we missed thousands of updates. On http://www.bigcityevents.net we have about 2.200 locations and on http://www.hotelsdenhaag.org about 300 locations.

We work hard to create great events websites and when I realised that we are missing so many updates it gave me a real sad feeling. How can it happen dat this updating proces doesn’t work?

We really hope that you guys make this work again a.s.a.p!

Cheers!
Elza

[Victor]

Hi Elza!

I’m truly sorry you are going through those issues with your sites.

Let me help you with the troubleshooting.

Could you please hover over the red exclamation mark for those failed imports and let us know the message you get?

We’ve had some users reporting some issues with the Facebook connection, so could you please go to Events > Settings > APIs and refresh your connection with the Facebook API? Do you notice a difference after that?

Also, please go to Events > Help and send us a screenshot of the Event Aggregator System Status.

If scheduled imports are still failing, please let us know how many scheduled imports you currently have set for each site. Are they all scheduled to be weekly as I can see from the screenshot?

The timeout error you are getting could be due to the import feed being too long or the connection is somehow slow and thus taking longer than 60 seconds to fetch, which is the default time. Please try adding the following code into your active theme’s functions.php file which will extend that time to 2 minutes:

add_filter( 'tribe_aggregator_connection_timeout', function() { return 120; } );

After that, try manually running an import and see if it works.

Thanks

[Elza van Swieten]

Hello Victor,

the errors vary
“cURL error 28: Resolving timed out after 5003 milliseconds”
“cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received”
“cURL error 28: Resolving timed out after 5004 milliseconds”
or even ‘blocked by EventAggregator network”

We recently refreshed our Facebook connection (few days ago)

we have 1749 imports, most of them run weekly

I have added the filter

I see some get imported, some not now….

[Victor]

Hi Elza,

Thanks for letting us know about that.

If you have that many scheduled imports, that might be reaching the import limit for your Event Aggregator license. You can learn more about how this limit works here > https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/.

I can see you have several sites under the same EA license, could you please verify that the sum of all scheduled imports in a single day, for the same license is not bigger than 100 imports?

The screenshot you shared with us is for your system information. In that same page if you scroll down, you’ll be able to see the Event Aggregator System Status where you can see the current usage for your license among other things.

It’s a good sign that some imports are now importing fine with the filter in place. Please let us know what error messages you get for the recently failed scheduled imports, as they might relate to a different issue.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts