Aggregator not working despite active license

[William Lee]

I just activated a license for the aggregator, and it shows that the license is valid, but CSV is the only available option in the importer. Is there another step I need to take to use Google Calendar as an import source?

[William Lee]

I’m also seeing a strange message (see screen shot). “0 imports used out of 0 available today.” Doesn’t make sense since the license is valid, and I haven’t done any importing yet.

[Jaime Marchwinski]

Hi William,

Thanks so much for reaching out!

Sometimes it takes a few minutes for the license to activate.  Can you try removing the license key and re-entering it and see if it works now?

Can you check if you are connected to the Event Aggregator server by going to Events Settings < Help and scroll down to Event Aggregator Status?

Let me know how that goes!

 

Thanks,

Jaime

[William Lee]

Yep. My follow up post showed that status screen I believe: https://theeventscalendar.com/support/forums/topic/aggregator-not-working-despite-active-license/#dl_post-1537904

[William Lee]

And I tried re-inputting the key but still nothing.

[Jaime Marchwinski]

Hi William,

Could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know if that helps!

 

Thanks,

Jaime

[William Lee]

I removed the license key. I disconnected the site from my account area here. I tried deleting the transient “tribe_aggregator_services_list” but it won’t delete. I was able to delete “tribe_aggregator_origins.” I then re-entered the license key. Cleared my cache. Refreshed everything. Still nothing.

[Jaime Marchwinski]

Hi William,

Can you take a screenshot of what you see under Events Settings < Licenses?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[William Lee]

All the options are showing up now. That took a full day! Not what I expected, but I’m glad it’s working now. I’d like to keep this ticket open a little bit longer so I can try out the import and make sure it works.

[Jaime Marchwinski]

Hi William,

Glad to hear that things are working now!

This thread will self-close in three weeks if there is no activity, but I’ll keep it open for you until then.

Let me know if anything else comes up!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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