Aggregator not importing events from Facebook

[Cinch]

We have 4 events on Facebook that are not getting imported – either a one time or scheduled import. Here is the link for the FB page:

https://www.facebook.com/pg/utahfostercare/events/

Trying to import individual events DOES work however. But I can’t schedule those…

When I try to import I get this message: Your preview doesn’t have any records to import.

Please help.

~ Bryan

[Patricia]

Hey Kari,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems to import your events! Let me help you to solve this!

I initially got the same error as you did and in my case the cause of the issue was the Import Date Range Limit.

Could you please access your Dashboard, head over to Events > Settings > Imports > Global Import Settings, increase the Import Date Range Limit from One month to Three months and try to import your events again after that?

I hope this helps! If you have any other questions in the mean time, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Cinch]

Hi Patricia,

Thank you so much, that must have been the problem. I can’t test it now because I imported each event individually, but I’m sure this is the fix.

Thanks again,
~ Bryan

[Patricia]

Hi Bryan,

You are welcome! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Author]

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