After Updating the Alpha Theme, photos disappear from upcoming events

[Lumholt]

Se attached pictures of before and after.

• This topic was modified 5 years, 10 months ago by Lumholt.

[Brendan]

Hi there,

Thanks for emailing support. We are limited on providing support for third party themes and plugins. One way to check if the theme is the problem is to look for a conflict. Can you try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Lumholt]

Your reply is not entirely helpful. The twenty Sixteen theme is not any way useful for our site and can not show the calender as we want it shown.

And it is not a plugin issueeither. So plz give us some idea of what we can do?

[Brendan]

Hi there,

I understand, theme issues can be difficult to solve. Our support is extremely limited on 3rd party themes and plugins. Since it works with most major themes its hard to say exactly what the issue could be. Next steps would be to reach out to the theme developer and give them the same example, they may have other reports of thumbnails not working after an update.

Also, if images are not showing up, you may want to install and run the “Regenerate Thumbnails” plugin (not our plugin so use at your own risk). However, I would do this in a staging site first as referenced in my first message to ensure it solves the problem.

Let me know how that goes.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts