After save a Ticket in New Event the ticket disapear

[Antony]

I have a strange issue, yesterday i was able to add ticket correctly and now out of nowhere, if i try to add a ticket with WooCommerce or RSVP same issue, I set up the ticket and i save it.. I receive a info box that confirm me the ticket is save, but the ticket is no more into the page neither in frontend nor in backend.

[Geoff B.]

Good afternoon Antony and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets disappearing on you.
I would love to help you with this topic.

 

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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