After-sales question: Merging 2 accounts

[willem engel]

Hi,

We’re using your plugins on our website. Through time we’ve purchased multiple plugins, of which we now use Events Calendar Pro and Event Tickets Plus.

Unfortunately, the purchases ended up being made via 2 different accounts. Event Tickets Plus has expired because of that. (It should be renewed somewhere this week).

Is it possible to merge the two accounts, and if so, how?

P.s. I do have access to “faulty” account as well.

Greetings, Robert

[Josh]

Hey Willem,

Thanks for reaching out to us!

Sure thing! Would you mind emailing “support[at]theeventscalendar.com” for help getting things set up the best way for your accounts here? The simplest approach would be to purchase a new license under the single account that you’d want to keep. Emailing us will allow us to help you get that structured more like a renewal rather than a completely new purchase.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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