after purchase ticket with BACS and check the customer get ticket right away.

[Inaki]

hi all,
Can you help?
I am basically using only BACS and pay by check for my tickets on an event.
But when I complete the purchase the customers get the ticket right away.
I thought that BACS and payments wont sent ticket unitl the payment has being confirmed in the shop owner.

I have untick one ticket to be non virtual but it did still sent the ticket.

thanks all.

[Barry]

Hi Inaki,

Thanks for contacting us 🙂

This knowledgebase article about WooCommerce specific settings may help. Basically, you can control when attendee records should be created and when the tickets should be sent to your customers.

Using the above screenshot as an example, you might adjust the second setting (“When should tickets be emailed to customers?”) so that only Completed is checked — that way tickets will not be sent unless the order has actually completed.

Does that help at all?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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