After going live, Tickets no longer sent to purchaser

[Cindy]

Hi,

I am using Woocommerce in conjunction with The Event Calendar Pro and Event Tickets Pro with Payfast as my payment gateway. In testing and using the Payfast Sandbox the payment is successful and the client is redirected to the website I have also added the extension: WooCommerce Order Status Control so that the paid orders will be marked complete and the tickets will be sent to the client after purchase is complete. I have now gone live and the tickets are not sent to the client via email.

This is rather urgent as the client has an event they want to go live with and now the live site is not working. Your prompt assistance would really be appreciated.

Thanks & Regards,
Cindy

[Geoff B.]

Good evening Cindy and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you have been experiencing with the tickets not being sent to the clients.
I would love to help you with this topic.

I recently helped a customer with a very similar issue. The conclusion is that somehow the plugin that would change the order status automatically did not “perform” the exact same steps as when you manually set the order status to “complete”.

If you do not mind, this would be the first test I would suggest you to run. Temporarily deactivate the WooCommerce Order Status Control and try setting the transaction status to “Completed” manually to see if the ticket email gets sent.

Also, one of our other customers had some success with a snippet added to the WordPress theme’s functions.php: https://theeventscalendar.com/support/forums/topic/auto-send-tickets-and-auto-send/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts