Admin receiving receipts

[Jameson Stewart]

Hi,
I have a weird issue. As the admin, I’m receiving the emails that are meant for the purchaser of tickets. I’ve taken a close look at it and I’m sure I’m not confusing the ones that I should be receiving. I’ve double checked that. I attached a screenshot of the one of the emails… as you can see, it says someone elses email address (mine is [email protected]).
any help would be great.
thanks,
JK

[Jaime Marchwinski]

Thanks so much for reaching out!

I’m sorry that you are experiencing this issue!

You can try bypassing the WordPress email system altogether and have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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