Adjust Ticket Sales?

[Greg]

Hi,

When setting up tickets for a new event, I purchase several tickets and process them through our testing environment. I’ve deleted them from the attendee area, but they are still showing in the numbers in the summary, thus skewing the numbers. Is there any way to fix this?

[Victor]

Hi Greg!

Thanks for getting in touch with us! Let me help you this topic.

The total amount of tickets sold comes from the orders info, so deleting the attendee records won’t reduce that count.

Did you delete the attendee records for a refunded or cancelled order? What is the process that you are following that results in deleting an attendee?

Let me point you to a couple of articles that will help you this topic:

• Tickets: Managing Your Orders and Attendees
• How to Refund or Cancel a Tickets Order
• WooCommerce-Specific Ticket Settings

I hope that helps. Let me know if you have other questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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