Additional Information not showing up on Calendar

[Jennifer]

I am having trouble resolving an issue with our events calendar. We enter information in the “Additional Information fields” but it does not show up on the event.

Any guidance would be appreciated

[George]

Hey Deirdre,

Sorry to hear you’re having some issues – can you clarify exactly which fields you’re referring to when you mention “Additional Information Fields”?

I’d recommend reading this article in full: https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Be sure that you’re doing each step there accurately.

If you’re sure that you’re doing each step 100% accurately and still have issues, then can you proceed with clarifying each of these details:

1. What version of The Events Calendar is active on your site?
2. What version of Events Calendar Pro is active on your site?
3. What is a URL to a specific event on your site that you tried adding additional fields to?
4. Do any of your problems still persist if you deactivate ALL plugins on your site, except for just The Events Calendar and Events Calendar Pro themselves of course?

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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