Adding more than one ticket to cart

[Monica]

Since last week there’s been no problem adding multiple quantities of tickets to the cart for purchase, but now the user is only able to select one via the up/down arrows. Inventory and settings seem to be the same so I’m wondering if there’s a something else going on.

Here’s an example: http://rooseveltschoolpta.org/event/back-to-school-picnic-2/

Thanks for looking!

[Brook]

Howdy Monica,

This certainly can happen if you are running low on stock. If you only have on ticket left, it will purposefully only allow you to add one tickets. Have you had a lot of orders for this product? Maybe orders that are not marked complete or test orders you have run?

If not, would you mind doing a conflict test? This guide walks you through how to test for a conflict, and then identify what is conflicting.  Your theme could definitely be overriding this, likely by accident, and preventing more than one from being purchased. It might have even updated itself since last week.

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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