Adding event problem (urgent)

[Erick]

HI i am using the events calender pro.when i add event its date automatically goes to 1970 but i select different date of event. From check box when i check all the day event its date and time show correct but when not check and add date and time its date goes to 1970..
Please anyone find a solution its urgent..

[Barry]

Hi jaxxnux,

That’s unusual and I suspect may result from a conflict with your theme, another plugin or a combination of those. Can you try running through the following steps?

1. Please ensure that your Modern Tribe plugins are up-to-date and in-synch … for instance if you are using The Events Calendar 2.0.11 you must also use Events Calendar PRO 2.0.11

2. Deactivate all other plugins and change your theme to a default, unmodified one such as Twenty Eleven or Twenty Twelve

3. Now test to see if the problem still exists

4. If the problem has been solved by these steps, start reactivating everything one-at-a-time, testing at each point to see if the issue has returned

5. If the issue does return, take note of whichever plugin (or theme) you reactivated immediately before it started again – it’s likely there is a conflict with this item

Does that help?

[Erick]

Where is support…. ?
Waiting from last 6 hours but there is no replay?

[Barry]

Hi jaxxnux – I have already replied: can you run through the recommended steps and report back?

To avoid any further frustration, please note that we aim to respond within 24hrs during normal working hours (typically Monday-Friday 9am-5pm Pacific/UTC-8) though those times can vary as the team is spread across a number of different countries.

Generally speaking we can provide a faster turnaround within the working week – but we don’t guarantee it 🙂

Again, can you run through the steps recommended in my last post and see if that gets us any further?

Thanks!

[Erick]

Hi Barry
Thanks for your cooperation…by doing above mentioned steps i have almost find and solved my problem but on one issue is reamining while adding event datepicker is not displaying..please help
Thanks, Regards

[Barry]

That again sounds like a conflict; remember that once you have deactivated all other plugins and switched to a default theme you should clear your browser cache – then test again to see if the datepicker issue is resolved.

If it is, please reactivated your theme of choice and plugins one-at-a-time until you determine which (if any) were causing the conflict.

[Author]

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