Adding Domain to License

[Chelanie]

We have just updated our site and have changed the domain. I’ve renewed the license now that we are ready to reactivate the events plugin. I deleted the old domain, but can’t add the new domain so I can get the calendar to work.

This is what I’m getting when I put the license number in:
There is a new version of Event Aggregator available but your license key is invalid. View what’s new with version 1.0. Visit the Events Calendar website to check your licenses.

[Geoff B.]

Good evening Chelanie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have faced while changing domains.
I would love to help you with this topic.

Based on the error message you are getting, it looks like you are entering your the Events Calendar Pro license number in the Event Aggregator box under Events -> Settings -> Licenses.

Here is a simple way to fix this:

1. Remove your license key completely. If you need to, read the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
2. Make sure you download and activate the latest the Events Calendar Pro to your new domain: https://theeventscalendar.com/my-account/downloads/
3. Once it is activated, go back to Events -> Settings -> Licenses and enter your license in the Events Calendar Pro box

You should be good to go.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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