Adding Description to Ticket E-Mail

[Adam Lenkiewicz]

Hi there, I’d like to be able to include more details in the Notification Mail that gets sent to the customer when they make a purchase (using WC Tickets).

I’ve already copy the email.php to the new Folder in themes/your-theme/tribe-events/tickets. Now what should I write in the file?

[Jaime Marchwinski]

Hi Adam,

Thanks so much for reaching out again!

I would suggest that the best way to start would be for you to examine the code in our tickets emails, and use that as a guide to customize the template as you see fit.

Unfortunately, I cannot provide you with custom code, as it goes beyond the scope of the support that we can provide, as outlined in our support policy: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

I hope this helps to get you started, let me know how it goes!

 

Thanks,

Jaime

[Adam Lenkiewicz]

Hi Jaime,

thank you. But I don´t want some special support. I only need to know how I show the Ticket Description in the Ticket E-Mail… I have the Possibility to write the Description, but nowhere I can see that?

Kind Regards
Adam

[Jaime Marchwinski]

Hi Adam,

In order to add a ticket description in the ticket email, you’ll want to create a template override of the tickets email (located at wp-content/plugins/event-tickets/src/views/tickets/email.php) to include the description output. Pleas checkout our themer’s guide for more details on how to do this.

I hope this helps to point you in the right direction, let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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