Add To Cart Error

[pixltigr]

When I add tickets to cart, the price does not update at all after being redirected to the cart – it says $0. What is the issue here?

[Barry]

Hi – sorry you’re facing difficulties here – that certainly sounds like an unusual problem.

Can you point me to a URL where I can observe this?

Thanks!

[pixltigr]

This reply is private.

[Barry]

Thanks for confirming 🙂

It’s not something I can replicate locally, though. I wonder if you could confirm the outcome of the following standard troubleshooting steps:

• Can you deactivate all other plugins except for The Events Calendar, WooCommerce Tickets and WooCommerce
• If you have been using a caching plugin, please be sure to follow the author’s instructions on removing it completely
• Can you also switch to a default, unmodified theme
• Does the same problem still occur?

Assuming this solves the problem, try reactivating everything – testing at each stage to try and uncover the seat of the conflict.

Is that viable here and does it shed any light on this?

Thanks!

[pixltigr]

I found the plugin causing problems, its the name your own price plugin I am using to accept donations on another WooCommerce product: https://wordpress.org/plugins/shatner-name-your-own-price-for-woocommerce/.

Any ideas how to work around this?

[Barry]

Interesting. Is that essentially the same as this “official” extension of the same name? If not, I wonder if the approved version available via the WooThemes website might be a better option – is that something you can explore?

Alternatively, could it be worth reaching out to the author of the plugin you’re using to ask for their assistance? Unfortunately – particularly with plugins with a comparatively small number of downloads – we can’t generally assist with integration issues where further third-party plugins are brought into use.

[Author]

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