Add new ticket don't works fine with WPML

[ALTER EGO WEB SERVICES]

Hi,

After add a new ticket in an Event (main language) the ticket is not visible anymore in the Tickets section of the Event.

Database inside seems that works weel, I have the post and metadatas with right SKU, and _tribe_wooticket_for_event has the right post_id value.

I updated all plugins constellation in my development environment.

• This topic was modified 9 years, 2 months ago by ALTER EGO WEB SERVICES. Reason: fix typo

[Geoff B.]

Good afternoon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our plugins with WPML.
I would love to help you with this topic.

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there might be some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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