Accidental renewal of 2 items that don’t work

[Andrea Olson]

Hi – I need to request a refund for Event Tickets Plus – Renewal
License Type: Personal Download [removed]
Community Tickets – Renewal
License Type: Personal

…both renewals of items that I could never get working after working with your support team in this forum to solve the issues.

I accidentally renewed all without realizing I can not use these two. This happened today. Can you please refund me for these 2 renewals only (the other two are fine, and needed/used).

Thanks!
Andrea

[Caroline]

Hi Andrea,

Thanks for taking the time to reach out! I’ve gone ahead and refunded your renewals for Event Tickets Plus and Community Events as requested, and you should see those funds returning to your account in no more than 5-10 business days.

Cheers, and let us know if there’s anything else that we can do for you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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