A Few Issues

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  • July 15, 2015 at 9:07 am #986653
    Lucy Rosen
    Participant

    Working on a test site and the plug-in has been working beautifully up until now…

    1. I keep being asked for my license key. I enter it, it says its approved and then I go to update the plug in and am told I need to enter my key again: “There is an update available for The Events Calendar PRO but your license key has not been entered. Please go to the Events Calendar Options page to enter your license key.” I’ve tried disconnecting the site and reconnecting it and am still getting the message.

    2. My calendar isn’t working at all…even though I have events entered (may be because of problem #1?). On the calendar pages, they are just blank, but in the sidebar I see:
    Warning: include(): Filename cannot be empty in /home/content/p3pnexwpnas07_data02/64/2602264/html/wp-content/plugins/the-events-calendar/src/Tribe/List_Widget.php on line 128

    Warning: include(): Failed opening ” for inclusion (include_path=’.:/usr/local/php5_4/lib/php’) in /home/content/p3pnexwpnas07_data02/64/2602264/html/wp-content/plugins/the-events-calendar/src/Tribe/List_Widget.php on line 128

    July 15, 2015 at 3:12 pm #986798
    Barry
    Member

    Hi Lucy,

    I’m sorry to hear you’ve hit up against difficulties.

    Please bear in mind that we try hard to stick to one issue per support topic – let’s deal with the first issue with your license key in here and we can deal with the second issue in another topic (if it isn’t coincidentally solved while checking on this problem).

    A large set of changes were made between 3.9.3 and 3.10 – I wonder in this case if we could try manually updating Events Calendar PRO.

    The basic idea would be to grab a fresh copy of our latest release from the downloads page, then simply overwrite your existing copy of Events Calendar PRO.

    There are a few ways to tackle this, but probably the easiest is to delete the existing copy of Events Calendar PRO (through the plugin admin screen) then upload the zip you just downloaded. Alternatively, if you’re comfortable with using an FTP client, you could unzip it locally then overwrite the existing copy.

    You shouldn’t lose any event data (it’s stored in the database, not in the file system) but making a backup before completing this step is a wise precaution.

    Can we give that a go?

    July 16, 2015 at 5:50 am #986929
    Lucy Rosen
    Participant

    Yes, that worked and solved both problems – thanks!

    July 16, 2015 at 6:59 am #986955
    Barry
    Member

    Fantastic 🙂

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