503 ( Invalid Key )

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  • This topic has 3 replies, 2 voices, and was last updated 9 years ago by Nico.
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  • May 6, 2017 at 12:08 am #1279747
    Mark
    Participant

    Hi,

    I recently renewed my Events Calendar Pro but am getting the following message when I click the download link in the ‘Thank you for your order’ email:

    503 ( Invalid Key ): Sorry, your access to this file has expired. Please contact The Events Calendar Support for assistance.

    –

    Your help would be appreciated.

    May 8, 2017 at 6:46 am #1280230
    Nico
    Member

    Hey Mark,

    Thanks for reaching out! I just adjusted your license manually, seems that this was due to a minor update in our site that allowed customer to re-new + change license level at the same time.

    Please let me know if there’s anything else I can help you with,
    Best,
    Nico

    May 8, 2017 at 3:45 pm #1280514
    Mark
    Participant

    Many thanks!

    May 9, 2017 at 3:29 am #1280723
    Nico
    Member

    You are welcome Mark 🙂

    I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

    Best,
    Nico

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