502 Error

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  • December 9, 2015 at 4:47 pm #1038535
    Tumikia
    Participant

    http://ebwn.org/member-events/community/add
    I am still getting a Bad Gateway Error on the above page. I added Josh’s solution to the child theme’s functions.php file, but it didn’t work either.
    ———
    add_action( ‘init’, ‘ce_rehook_community_parse_request’ );

    function ce_rehook_community_parse_request() {
    if ( ! class_exists( ‘WP_Router’ ) ) return;
    $callback = array( WP_Router::get_instance(), ‘parse_request’ );

    remove_action( ‘parse_request’, $callback, 5 );
    add_action( ‘parse_request’, $callback );
    }
    ——–
    I asked WP Engine to increase the memory limit. That did not resolve it. The community plugin has never worked with the site. The site uses the Avada theme 3.8.8, which comes pre-bundled with The Event Calendar plugin.

    Please advise.

    December 10, 2015 at 11:18 am #1039028
    Geoff
    Member

    Hi @Tumikia,

    Sorry for the trouble here! Let’s see if we can figure this out together.

    First off, did the issue pop up after updating to 4.0? If so, does your theme directory contain a folder called tribe-events in it? Let me know if there is because that will help guide where we look next.

    Thanks!
    Geoff

    December 10, 2015 at 11:54 am #1039056
    Tumikia
    Participant

    Hi Geoff,

    We are running WordPress 4.3.1. It never worked. Yes, under the Avada theme there is a folder name tribe-events.

    Tumikia

    December 10, 2015 at 3:44 pm #1039271
    Geoff
    Member

    thanks for the additional info!

    What happens if you temporarily remove the tribe-events folder from the theme? Please do back it up on your desktop or something so you can place it back in after checking.

    Another thing I would like to try is see if the issue persists when switching to a default WordPress theme. What happens if you switch to Twenty Fifteen and deactivate other plugins? Does the error pop up in those conditions as well?

    Thanks!
    Geoff

    December 11, 2015 at 3:01 pm #1039902
    Tumikia
    Participant

    Hi Geoff,

    Thank you. Your second suggestion helped identify the problem. We are using a membership problem called Magic Members on the site. When deactivated, the community calendar add form is visible, no 502 Bad Gateway error.

    Staging site with membership plugin off: http://ebwomen.staging.wpengine.com/member-events/community/add

    Thus Magic Members the The Events Calendar Community plugin do not play well together.

    However, we need our membership plugin. I plan to share this issue with the developers of the Magic Members plugin, but if you can provide further insight that would be helpful.

    Please advise.

    December 11, 2015 at 4:20 pm #1039926
    Geoff
    Member

    Hey @Tumikia,

    Awesome, I’m glad that helped uncover the conflict!

    Unfortunately, it’s tough for us to know or even troubleshoot why there is a conflict with someone else’s plugin. Chances are that the membership settings from the other plugin are interfering with the settings Community Events is trying to set for registered users on your site. I would suggest reaching out to that developer to see if there are any clues they can provide. And, of course, if any questions pop up that I can help answer, I would be happy to!

    Thanks,
    Geoff

    February 18, 2016 at 8:32 am #1076152
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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