500 Internal Server error with 3.12 Just purchased 10/13/15

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Home › Forums › Calendar Products › Events Calendar PRO › 500 Internal Server error with 3.12 Just purchased 10/13/15

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  • October 13, 2015 at 12:26 pm #1014244
    Frank
    Participant

    I purchased and installed the latest version of Events Calendar Pro and activated it while Events Calendar was still active. I cannot access why website or wordpress admin. It loads to a white screen. Please advise.

    October 13, 2015 at 2:45 pm #1014293
    Frank
    Participant

    White screen of death. I disabled all of the plugin using the ftp. Got it. thanks

    October 13, 2015 at 2:59 pm #1014298
    Frank
    Participant

    Ok. I went back in, disabled the events calendar and reactivated the PRO version and it gave the the white screen of death again. please advise.

    October 14, 2015 at 12:10 am #1014397
    Josh
    Participant

    Hey Frank,

    Thanks for reaching out to us!

    This is definitely a strange and annoying issue to be having. Hopefully we can help to get this sorted out for you quickly.

    The most likely cause here is a conflict with an existing plugin or theme that is causing the white screen. A couple of notes here.

    1. To work, both the core Events Calendar and PRO versions will need to be activated.
    2. Try disabling existing plugins and switching to a default WordPress theme
    3. Then add both the core and PRO versions of the plugin.
    4. Finally, reactivate each plugin one by one until you’re able to recreate the white screen.

    Let me know if this helps to reveal more information about this conflict.

    Thanks!

    October 29, 2015 at 7:05 am #1019705
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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