500 internal server error upon install

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  • May 26, 2015 at 9:21 am #965138
    kris10haley
    Participant

    Hello there 🙂

    My client has The Events Calendar installed + the Facebook add on. Just purchased PRO today but I tried to install the plugin as normal and now I’m hitting an Internal Server Error. I am going to delete the plugin from wp-content however what’s my fix for this?

    Thanks!!

    Kristen

    May 26, 2015 at 12:12 pm #965203
    Nico
    Member

    Hi kris10haley,

    Sorry to hear you are hitting difficulties updating to PRO. Hopefully I can help you with it.

    Can you try the steps provided in our Testing for Conflicts guide? Also, can you access the server’s error log? Those steps should provide us more information to see what is causing the error.

    Looking forward to solving this,
    Nico

    May 29, 2015 at 8:29 am #966006
    kris10haley
    Participant

    Okay so I did that and it seemed to work–started adding the plugins back but when I clicked the “You have venues for which we don’t have Geolocation information. Click here to generate it.” link, now I’m getting an Internal Server error?

    ??

    May 29, 2015 at 8:31 am #966008
    kris10haley
    Participant

    Aaaaahh now anytime I go to the Events part of the Dashboard, it gives me that error? I’m going to deactivate the others again :/

    May 29, 2015 at 11:42 am #966071
    Nico
    Member

    Hi kris10haley,

    Thanks for the follow up, and for trying out our Test for Conflicts Guide. I’m still needing more information to shed some light on this. An internal server error can have multiple causes and without further details it’s very difficult for me to know what’s causing it.

    Can you confirm that it was failing even with other plugins being deactivated and with wordpress default theme?

    Colud you reach your errors log? Maybe you can ask your server support team for those? Another way to achieve this is via .htaccess, here’s an article explaining how to configure this.

    I know this can be annoying 🙁 Thanks for your patience 🙂

    Thanks,
    Nico

    June 24, 2015 at 7:35 am #972576
    Nico
    Member

    Hey kris10haley,

    Since there hasn’t been any activity on this thread for over 2 weeks I’m now closing it. Feel free to start a new thread if you have further issues.

    Best,
    Nico

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