500 internal server error

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  • December 18, 2015 at 4:15 pm #1043855
    Roberto
    Participant

    cannot add tickets to Event page. When I add an event, then I add a woocommerce ticket. Save ticket. Then i go to publish and an error occurs. I get an internal server 500 error.

    The page will not show after reloading.

    December 19, 2015 at 2:55 pm #1044173
    Venessa
    Participant

    I get this as well!

    I have:

    Events Calendar Pro 4.0.2
    Event Tickets Plus 4.0.2
    All plugins and WordPress is up-to-date.

    Any help appreciated!

    Venessa

    December 19, 2015 at 4:10 pm #1044176
    Venessa
    Participant

    I get a fatal PHP error mentioning return value issues in cancelled.php on line 51. Here, I find references to ticket_id.

    I also have Events Manager installed, could there be some kind of ticket_id clash here?

    December 20, 2015 at 2:55 pm #1044432
    brooke
    Participant

    I also have an issue.

    I get this error message when i try to add a ticket:

    Fatal error: Can’t use function return value in write context in /home/courageo/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Cancelled.php on line 51

    Please help! I can’t schedule ticketed events.

    December 21, 2015 at 6:33 am #1044725
    Venessa
    Participant

    Just removed the other events plugin and still got the same error. Please help!!

    December 21, 2015 at 11:18 am #1044814
    Nico
    Member

    Hi Folks,

    Thanks for reaching out and sorry to hear about you experiencing this issue 🙁

    We are aware this is happening in versions less than PHP 5.5, this error is occurring due to the incorrect use of the empty function. A fix for this will be shipped in upcoming maintenance release 4.0.3 coming out really soon.

    In this file event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Cancelled.php on line 51 if you replace this:

    if ( empty( get_post( $ticket_id ) ) ) {

    With this:


    $ticket_post = get_post( $ticket_id );
    if ( empty( $ticket_post ) ) {

    That should fix the issue for now, please let me know if that works for you.

    Best,
    Nico

    December 21, 2015 at 11:54 am #1044826
    Venessa
    Participant

    Ah thank you!! I’ll try it now. 🙂

    December 21, 2015 at 12:43 pm #1044839
    Venessa
    Participant

    All fixed – thank you!

    December 21, 2015 at 6:37 pm #1044983
    Nico
    Member

    Hey Vanessa,

    Thanks for confirming 🙂

    I’ll leave this thread open so Roberto and Brook can confirm this is working for them as well.

    Best,
    Nico

    December 22, 2015 at 7:32 am #1045364
    Roberto
    Participant

    Thank you. worked for me as well.

    December 22, 2015 at 8:09 am #1045409
    Nico
    Member

    Hey Roberto,

    Thanks for confirming this also 🙂

    @ Brook, if this didn’t work for you please open up a new thread for the issue.

    I’ll go ahead and close out this thread as the original poster (Roberto) marked this as resolved (and also because Vanessa also confirmed the fix is working).

    Best,
    Nico

    December 22, 2015 at 12:32 pm #1045540
    Leah
    Member

    Good news everyone!

    We’ve just release a maintenance release that addresses this issue. Please look for updates to your Events plugin(s) on your site. Thank you for your patience while we worked to address the reported issues. And don’t forget to review the release notes for all the details on version 4.0.3.

    While our testing shows that the new release fixes the problem reported here, sites are different and it’s possible that there are edge cases. If you are still seeing the issue after you update your plugins, please post a new thread so we can look into it further.

    Thank you for your support!

    Best,
    Leah

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