500 Error when using "Mini Grid View"

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  • This topic has 5 replies, 2 voices, and was last updated 7 years, 8 months ago by Vanderbilt Digital Strategies.
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  • July 18, 2018 at 10:00 am #1578264
    Vanderbilt Digital Strategies
    Participant

    Good morning!

    We have a site we’d love to use the Mini Grid View on, but we’re getting 500 errors on only the pages we attempt to put the grid shortcode on.

    https://business.vanderbilt.edu/calendar/grid-view/

    https://business.vanderbilt.edu/calendar/internal-grid/

    Thanks!

    July 18, 2018 at 9:11 pm #1578682
    Brendan
    Keymaster

    Hi there,

    Thanks for emailing support.

    Can you try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

    Thanks,
    Brendan

    July 24, 2018 at 9:15 am #1582335
    Vanderbilt Digital Strategies
    Participant

    We tested this on a local install of the site in question, and the grid view eventually loads after around 30 seconds. Is there a way to optimize the query the Grid View uses or something? I’m guessing it’s timing out somewhere along the way on our Production installation. The site we’re trying to use this on has around 840 events. We’re also using the grid view to either show events with one tag for external users, and events with two tags for internal users.

    July 24, 2018 at 12:36 pm #1582618
    Brendan
    Keymaster

    Hi there,

    Are you referring to the month view? If so you can limit it by changing the settings at Events > Settings > Display. You can have it only pull in one month at a time and enable caching.

    Let me know if that works.

    Thanks,
    Brendan

    July 24, 2018 at 12:45 pm #1582624
    Vanderbilt Digital Strategies
    Participant

    No, we’re using the Grid View Shortcode and not the default Month list view. We already have the Display Settings limited to one month at a time.

    July 25, 2018 at 8:12 pm #1583734
    Brendan
    Keymaster

    Hi there,

    I see, you may want to look into different caching options. Let me know if one of these options in the link work for you.

    Thanks,
    Brendan

    August 16, 2018 at 9:35 am #1599149
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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